Consumer protection

All our holidays are fully bonded by ATOL for peace of mind. Air holidays are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 6094. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. For more information visit ATOL on www.atol.org.uk .

Data protection Policy

Your booking:

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, tour operators etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements.

(If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy. Tour operators or other principals will pass information on to their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their protection policy.

Your data controller is: Western & Oriental Travel Ltd.

You are entitled to a copy of your information held by us. If you would like to see this please contact Made to Measure Holidays. (we may make a small charge for this).

Marketing

We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please let us know.